Troubleshooting

How secure or safe is FileToBackup.com?

FiletoBackup.com Website Security

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File to Backup  – Software Security

Security is a huge issue when it comes to storing your files online. That’s why you need to make sure that your provider has encryption enabled.

Data stored by File to Backup is backed up to multiple storage servers at the data centres ensuring your data is fully protected.

The network is protected by enterprise-grade firewalls ensuring that once your data is on the servers only the people you want to access your data can.

Files stored on the servers are encrypted, using military grade, AES-256 encryption, so in the very unlikely event that someone compromised the data storage and stole any data it would be meaningless. This storage encryption is done by web service on receipt of the file, rather than by the Desktop Sync Software on your PC to allow you to be able to, e.g. view files through the web portal, to download the unencrypted files directly from the web portal etc.

The encryption you can use between the Desktop software and the Servers is a separate process – more similar to the SSL connection you use when sending data to and from your online bank.

What is SSL?

  1. A browser attempts to connect to a website secured with SSL.
  2. The browser requests that the web server identify itself.
  3. The server sends the browser a copy of its SSL Certificate.
  4. The browser checks whether it trusts the SSL Certificate. If so, it sends a message to the server.
  5. The server sends back a digitally signed acknowledgement to start an SSL encrypted session.
  6. Encrypted data is shared between the browser and the server.

SSL encryption is the same level of protection large banks use, NSA, FBI and other high security establishments.

User’s data can only be accessed by being logged in as the user, except where it is shared publicly when it is visible to everyone through the sharing portal.

There is a strict processes in place to ensure that the team cannot access customer data stored on File to Backup.

We can close a File to Backup account if the customer violates copyright regulations by publically sharing data that they do not own, but data stored privately on File to Backup is private and cannot be accessed by staff.

 

Can I restore deleted items?

Yes – Filetobackup Restore even allows you to files you have previously deleted.

 

If you delete a file or folder that had been backed up, or stored in your Filetobackup Drive, it can be retrieved from our servers for up to 30 days.
To restore from the myFiletobackup portal;
1. Find the file location in the backup set
2. Select View Options and Show Deleted
3. The deleted files will appear greyed out
4. Open the file you want to restore, and select Download
If the file was originally in your Filetobackup Drive, you can restore it back to your Filetobackup Drive.
You can also restore larger files and folders, quicker, via the Restore app which can be downloaded on www.myFiletobackup.com.

Can I edit or delete files online in File to Backup?

No – you can’t make any changes to files from the web portal. File To Backup Backup is designed to keep an exact copy of what you have on your computer online, so you can’t edit it online.

If you want to the ability to edit, move, delete or rename files online, try File To BackupPro which includes File To BackupDrive – our powerful access-anywhere service. Find out about the difference between File To Backup Backup and File To BackupPro on our package comparison page.

Why can’t I delete a backup set?

At File to Backup we take protecting your data seriously, and there are many ways in which data loss can occur, unfortunately “user error” is often the most common reason.  This in itself isn’t an issue, we are all human after all, and if we didn’t make mistakes and accidentally delete data… well, there’d be a lot less need for services like File to Backup.

The ability to delete backup sets was originally enabled in the myFile to Backup.com portal, however due to the number of tickets we were receiving where users wanted us to restore a backup set they had deleted, se had to disable this.

When a backup set is deleted, it cannot, UNDER ANY CIRCUMSTANCES, be recovered.  Users were deleting backup sets, ticking “I understand” to the above fact, then a few days, weeks, and in a couple of cases, months, later asking/demanding that we restore this data.

Why can’t the data be recovered once a backup set is deleted?

When you create an account with us, an encryption key is generated, this is tied to your account, and is unique to your account.  When a backup set is created, another encryption key is generated, which is unique to that backup set.  As you upload data into the backup set it is encrypted with both the key for your account, and the key for the backup set.  When the backup set is deleted, the key for the backup set is deleted too.  Although we could use your accounts encryption key to recover the backup set, all we would end up with is an encrypted data set, to which theres no key.

This methodology ensures that only you have access to your data.

The same thing happens when you delete your account – there is no way we can decode your data.

So how to I delete a backup set if I need to?

1. Rename the backup set to “DELETEME”.

2. Set your computer to backup again and create a new backup set (eg: NEW BACKUP).

3. Let the new backup set complete – our deduplication technology will compare the data you are trying to upload into NEW BACKUP with data already in DELETEME, this is only possible because the system has all the encryption keys it needs.  If the data is the same, it will copy it from DELETEME to NEW BACKUP.  This also means that you don’t have to reupload all of your data, only the files that have changed/been created since DELETEME was originally created.

4. Once the backup software completes, and there are no more changes, open a ticket and ask our team to delete the backup set (or sets) you have called DELETEME.

I’ve requested a backup set be deleted, but its not been done yet.

There is no impact on you if the backup set remains visible on your account, there are no storage limits with File to Backup, so whats the issue?

Once a request to delete a backup set is received, we now wait 30 days before processing that request.  Since introducing this process, we still receive tickets asking us to not action a delete me request, even though the user was sure they didn’t need that data anymore.

If you were ever in that position, you too would be glad that there is a delay in processing.

 

 

I honestly want to know what the impact of having an unused backup set, called DELETEME, sitting in your account is to you.

“It looks messy when I log into myFile to Backup.com portal” – is the only consistent reply users have so far.

How to Backup A NAS Device

NAS drives or Network attached storage devices offer a great way for you to backup and store your files and media locally.They are becoming less expensive and easier to setup and as a result a growing number of users are turning to them as accost effective method of storing their data.

As always this is only part of the story, the very fact that a NAS device is stored locally, often in the same room as the computer it is backing it up, makes it susceptible to the same forces or events that may cause you data lose in the first place. Having an effective backup solution is all about looking at the points of failure and trying to have a level of redundancy for each failure. That’s why it make so much sense to backup your NAS drive using an online backup service. File to Backup’s online backup service allows you, for a small  cost to backup NAS devices that are mapped to your computer.

Step 1

In order to backup your NAS drive to the cloud you will to purchase an online backup subscription from File to Backup. Online backup for NAS devices is available on all File to Backup Pro plans. You can select the option to add a NAS device on the order form.

 

Step 2

On receiving your welcome email follow the instructions to visit your personal web portal, from here simply login with the details provided and download the software which relates to your computer.

Step 3

Select the files and folders you wish to backup from your local machine as well as whatever files and folders you wish to backup on the NAS device. Remember when you add a NAS device to your File to Backup online backup account it is for one mapped drive. If you have multiple mapped drives under your top level mapped drive you will have to purchase additional NAS licences or change your configuration.

Step 4

Well done! You are now backing up your NAS drive online to the cloud.

What does unlimited Storage Space Really mean?

What is the difference between File to Backup and File to Backup Pro? Our backup accounts come with unlimited online storage. Unlimited storage space means that you can put as much as you want on your File to Backup without worrying about it – and can therefore backup your entire PC, no matter how much stuff you have on it. Many of our customers store hundreds of gigabytes, some store over a terabyte. We don’t limit the amount you backup, nor do we limit the amount you upload or download to the File to Backup servers (the bandwidth). You really can use File to Backup as much as you want.

File to Backup under Linux

File to Backup does not have a Linux client and we do not provide support for Linux users although you can access files you have stored with File to Backup through the web portal.

What is File to Sync?

File to Sync is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your PCs. It is storage space on our servers that can be used to keep files synchronized across multiple locations, or to simply store files online without keeping a copy on your local machine.As it is shared between all of your computers, and accessible from anywhere online, it is a great place to put the files that you use most regularly.The File to Backup Desktop software can be set to keep your Sync files on your hard drive as well as online, and you can access them at any time through a drive on your computer.Once the software is installed you can use your Sync files just like any normal file on your computer. Because these files can be locally cached on your hard drive, as well as online, you will be able to use them when you’re not connected to the internet.You can use files in your Sync like any normal file, but with the added benefit that if you change a file on one computer it is automatically updated on all the other computers with the same File to Backup account. You can view, edit or add files to your Sync anywhere in the world from your web browser. 

File to Backup keeps up to 30 versions of files uploaded to the servers so you can revert to a previous version if you made an incorrect change to a file and saved over the original.

File to Backup keeps any deleted files for 30 days to allow for recovery in the case of accidental deletion.

 

What’s the Catch?

There is no catch, there is a caveat. We backup as big of a drive as you can cram into your computer, so if your D: drive is a Terabyte, or two, or ten, we will back it up for the same price. The caveat is you can backup one drive. 99% of all computers come from the factory with all the data stored on one drive (usually the D: Drive) so if you are a high end geek with a computer that has 12 drives, you have to pick one drive letter to have File to backup. We don’t care how big it is.

Why do I need File to Backup

Over 60% of users have had an irreplaceable data loss in the last year from their computer. The files you store on your computer – music, videos, photos, emails and important documents – are all precious, but they are so easy to lose. Whether it’s a hard drive failure, theft, fire, tornado or even just accidental deletion, you can wipe out your most prized data in seconds.

Before services like File to Backup, you were stuck backing up your data to DVDs, external drives or even tape. These all take time, money and you have to remember to do them. As soon as you forget to do a backup, you lose something! It’s always how it goes!! Then if you leave the backup with the PC and the house is destroyed, flooded or burns, your backup is gone too!!

File to Backup eliminates these risks by providing a easy to use, secure online backup service. Just install it, select which files and folders you want to backup and you are done! There’s no need to schedule anything, just leave your computer turned on and the backup is always running! – it does backups while you work and while you sleep.

How can I run File to Backup with multiple Windows User accounts?

You can use File to Backup on a Windows computer, with multiple users, in two different ways:

1) One Administrator backs up everyone’s data:

You set up a single Windows account with administrative rights to use File to Backup to backup everyone’s data. Ensure you set up File to Backup to include the personal documents for the other users on the computer. The Windows user needs administrative rights in order to access the documents held in the other user’s personal folders.

 

2) Each Windows user sets up Backup themselves:

Each Windows user will need to configure File to Backup on their Windows account when they have logged in. You can either use the same File to Backup account, or pay for individual ones. If you are using the same File to Backup account then each user is seen as a new computer and you may need to add additional devices through the web portal, in the ‘Account Settings’ tab.

What are the minimum system requirements for File to Backup?

  • 1 GHz Intel or equivalent CPU
  • 512 MB of RAM
  • Windows XP/Vista/7/8/Server 2003/ Server 2008/2011/2012 or later or Mac OS X 10.6 or later
  • Broadband Internet Connection
  • Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome/Safari
  • The latest versions of Java and Flash.

Where is the File to Backup Control Panel?

To open the File to Backup control panel on a Windows PC:

If File to Backup is not running: Click on Start -> Programs -> File to Backup -> File to Backup Control Panel

If File to Backup is running: Right click on the File to Backup icon in the system tray, next to the clock, and choose ‘Settings’

 

To open the File to Backup control panel on a Mac:

Click on the File to Backup icon next to the clock and choose ‘Preferences’

How can I stop the File to Backup client?

You can stop the File to Backup client from within the File to Backup control panel. In the ‘Accounts’ tab click the ‘Stop File to Backup’ button. To start it again click the text that says ‘File to Backup is not running (Click here to start File to Backup)’.

Please note that if you wish to stop File to Backup as it is affecting your internet connection you may wish to simply change the Bandwidth used instead.

How do I change the Bandwidth settings? How can I improve web browsing speed while using File to Backup?

To modify the Bandwidth file to Backup uses please launch the File to Backup control panel and click on the Bandwidth tab.

Please ensure you set your connection speed correctly:

1) Set the number of connections to use: this setting tells file to Backup how many threads to use to upload a file at any time.

 

 

2) Set the download and upload bandwidth sliders: this controls how much of your total internet connection bandwidth the software uses. When these are on 100%, file to Backup will transfer files as quickly as possible – using all of your bandwidth if necessary. If these are reduced, e.g. to 50% then file to Backup will limit itself, never using up more than 50% of the available bandwidth and leaving plenty for other activities.

I have forgotten my password to filetobackup.com, how do I reset it?

If you have forgotten your password to filetobackup.com please visit our forgotten password page here: https://www.filetobackup.com/whmcs/pwreset.php

We will email you a unique link where you can enter in a new password. 

If you are not able to locate your reset password email please check your SPAM and Junk folders before contacting us.

How do I change my password to Filetobackup Software?

Where is my Software password?

Your Password for your software was e-mail to your during intial setup you can find it in your inbox or saved e-mail under “Order Confirmation” from @filetobackup.com.

If you cannot find this e-mail you can contact us and we can resend it to you, or manually reset software password with steps below.

Manually Reset Password

Login

Once logged into the control panel, https://www.filetobackup.com/whmcs/clientarea.php,

Go to Product / Service Page

click ‘My Services‘ up in the top Left corner under Services Tab.

Pick you Product/Services

click ‘View Details‘ under your Product/Services (Example – Home Package – 1 Computer )

Change Password

click ‘Change Password‘ enter new password twice and click Save Password.

 

 

How do I backup a SQL Database offsite?

We Recommend a Program Call  SQLBackupAndFTP.

SQLBackupAndFTP is a straightforward tool to automate the backups of SQL Server of any edition, especially SQL Server Express 2005 and SQL Server Express 2008, since they don’t have built in tools for backup. The Free version will allow you to backup to two Databases. Backup to a folder and then have File to Backup backup that Folder ( example c:\sqlbackups).

How do I Backup Microsoft Exchange Server Offsite?

We recommend you use Windows Built in Backup Program to backup the Exchange database, and then backup that file offsite.

Here is the Microsoft Guide on how to backup and Restore Exchange. You can backup this to a Folder (example c:\exchangebackup ) then make sure File to Backup has that folder selected to backup.